PulseOn Support

Getting Started 0

User guides 2

• Download extended user guide (ENG)
• Lataa laaja käyttöopas (FIN)

Device 14

• What is the correct position to wear the PulseOn device?
• How tight the strap should be?
• How can I record laps with PulseOn?
• What is the strap of PulseOn made of?
• What is the battery life of PulseOn device

View all 14

Application 7

• The application is ‘frozen’ after I took it in use, I can’t do anything in the app.
• How can I start an event?
• How can I close the application?
• Can I export PulseOn data or upload it to cloud?
• The app does not record distance for me?

View all 7

Usage Situations / Different Sports or Activities 5

• For which sports PulseOn was designed for?
• Is PulseOn suitable for swimming?
• Is PulseOn suitable for gym training or racket sports?
• A traditional chest belt tends to move or fall off when I do high impact sports, will PulseOn work for me?
• Is the device suitable for monitoring HR at sleep?

Troubleshooting 9

• The device does not react at all, not even to charging
• Pairing problem. My application does not synchronize with the device?
• iOS Pairing problem: My PulseOn device shows pairing screen, but nothing happens?
• My Fitness Level estimate seems inaccurate. What should I do?
• I can’t get Fitness Level to be estimated with my iPad/tablet. What should I do?

View all 9

General 26

• Which languages are supported? / Country settings
• How is PulseOn's heart rate performance compared to traditional heart rate chest straps and competing optical devices?
• How Does PulseOn Differentiate from the Activity Trackers?
• How does PulseOn differentiate from the Apple Watch/Samsung Gear Fit/etc?
• The competition (like TomTom) can have more features including GPS, more waterproof etc. for only a bit higher price. Why should I choose PulseOn?

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Other 11

• Do you have any plans to release a windows phone version of the app?
• I have a really dark skin (black), will that affect how PulseOn works?
• I have a really pale skin (white), will that affect how PulseOn works?
• I have a really hairy skin, will that affect how PulseOn works?
• Can I get a wall charger, there was none in the box?

View all 11

Consumer device 0